We are looking for an Business / Workshop Manager

Main Responsibilities

Saffron Frameworks is a multi-award winning bespoke bicycle company based in Woolwich, London. We’re an expanding business, selling in the UK and overseas, with some exciting new projects for 2019. We have a strong reputation as one of the leading custom builders, delivering frame after frame to the highest standard. And everything is done in-house, including frame design, building, and painting.
You will be working in a team of three, alongside Matthew (owner & frame builder), and one other. We’re really excited to be expanding, and look forward to welcoming someone new into the team.

Main Responsibilities

  • Customer Interface – managing customer end-to-end process
    • Email/phone calls, ordering process, quotations, timelines, costs etc.
  • Managing workflow – smooth running of office/workshop
    • Incl. ordering, stock control, shipping, build timelines, admin
  • Sales & Marketing – building the Saffron brand
    • Incl. building press/journalist relationships, newsletters
  • Social Media Posts / Write-ups – building brand awareness
    • Incl. the website, Instagram, Facebook, Twitter, Pinterest, Reddit
  • Finance / Admin
    • Incl. salary/bills payments, customer invoicing, basic bookkeeping
  • Photography
    • Photo editing, studio/ outdoor shoots

Behaviours & Skills

Experience

  • Drive Business Efficiencies – develop & implement new systems
    • Organised, logical, proactive, take ownership and initiative, prioritise
  • Grow the Business – build brand awareness to grow the customer base
    • Relationship building, good communicator (written & oral), people skills
  • Saffron Standards – deliver high standards and maximum customer satisfaction
    • Integrity, a keen eye for design and detail, high standards

Experience

We’re less concerned with specific experience – for example, you could come from Operations, Business Management, Marketing, or a Design background. We’re looking for someone who’s demonstrated some of the above skills, and with the capacity to quickly learn and develop expertise in the remaining areas.
Remuneration – based on experience / skill-set
Please Send CV to enquiries@saffronframeworks.com

Get in touch

How to find the workshop

Email

enquiries@saffronframeworks.com

Telephone

+44 (0) 208 3167432

Twitter

@saffronframes

 

in person/by mail

Saffron Frameworks
Thames Side Studios
TB-10
Harrington Way (off Warspite Road)
Woolwich
London
SE18 5NR