Return and Refund

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If you are not entirely satisfied with your purchase, we’re here to help.

Because of the nature of our work, much of it is bespoke and made to measure. Any custom or modified products therefore are ineligible for returns.

Other products can be returned within 7 days of the original purchase of the product.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 7 days
  • The product is in its original packaging, unused and in a saleable condition. Products that do not meet these criteria will not be considered for return. Please contact us before you send the product:
  • By phone number: 02083167432
  • By email: [email protected]

Send the product with its original packing to:

TB-10, Harrington way Thames side studios Harrington way London SE18 5NR

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.


Saffron frames are covered by a guarantee for 5 years from the date of delivery.
This covers materials and workmanship defects.

Frames will not be covered under a warranty where any defect in the product has arisen from:
Fair wear and tear, or any damage arising out of the product’s normal use
Wilful damage, neglect, lack of maintenance and poor storage or working conditions, other negligence by you or by any third party
Damage caused as result of a crash
Corrosion or damage caused by corrosion
Damage caused by using the bicycle outside of its intended use case

Paint and finishing is covered for 12 months on the same terms.
Candy paint finishes are not covered by the guarantee as they are naturally more fragile and require more care to maintain.

Any frames that have in any way been altered or modified by any persons other than Saffron will no longer be covered by a warranty.

Any frame alterations or modifications made by Saffron are guaranteed for 2 years from the date of delivery or until the end of the original frame warranty, whichever is the longer.

Any components not made by Saffron will be covered only by the original manufacturers warranty.
We are happy to facilitate warranty claims for components bought from Saffron within the relevant time frames.

Our liability under our warranty is expressly limited to the repair or replacement of the defective product manufactured by us. There is no cash alternative

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

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